We want you to be 100% satisfied with your purchase. Please e-mail us at info@TheBestWineStore.com if you have any questions and we will do our absolute best to make you happy!
When will my order ship?
We work hard for you, and try to get your order to you as quickly as possible in order to provide our customer(s) with fast order turnaround time and tracking information.
Orders are normally Shipped within 5 Business Days of receiving the order, and orders are received by our customers within 7 business days there after. We use UPS, FedEx and GSO to ship most orders, and we do our best to prevent damage.
Where do we ship?
TheBestWineStore.com currently ships within the United States (Only To Approved States). Sorry, but we do not ship internationally at this time.
When can I expect my order to arrive?
Orders are normally Shipped within 5 Business Days of receiving the order, and orders are received by our customers within 7 business days there after.
We will not deliver to Post Office Boxes, APO's or FPO's, therefore we do not ship to APO's or FPO's or PO Boxes.
What is the cost of shipping?
We do our best to provide you with the Lowest Total Shipped Price possible to your location. Since no one likes surprises we have provided a Shipping Tool on our Cart page. This tool will provide you with the total cost to deliver all of your thirst quenching selections.
Simply enter the destination state and zip code in the "Shipping Tool" boxes.
Shipping costs vary according to weight of package(s), By the act of purchasing products from www.TheBestWineStore.com the buyer authorizes us to engage a common carrier on their behalf for shipment of product.
Please note: TheBestWineStore.com reserves the right to charge any additional shipping fees it may incur for an order should a customer require any additional shipping services not included in the original shipping charge at time of order. Additional shipping services not provided in the original shipping charge includes address corrections (while package is in transit) or redirecting of packages which result in additional charges by our carriers.
How is my order packaged and shipped?
We use our proprietary packaging materials to make sure your beverages are safe and sound. We may combine packages that contain similar items.
Cancellation and Returns / Refunds?
Cancellation, if you decide you don't want the order, a refund can be issued although a 10% fee will apply, as long as the item(s) have not been shipped.
Refund(s) will not be issued for package(s) that are returned to us for any reason. If the order is returned to us, you must contact us within thirty days of last delivery attempt, and pay for shipping in order for us to re-ship the order. Also you have thirty days from the time that you place your order to contact us with either a breakage, error or missing item(s) in order for us to help. In the event that there is a problem ie: Breakage or missing, we will do whatever we can within reason to make it right. If the package is damaged for any reason, please contact us at via e-mail.
The customer/purchaser/receiver is responsible for the shipment of products from www.TheBestWineStore.com and is expected to know and abide by their local and state laws. Additionally the customer/purchaser/receiver is responsible for any taxes that may pertain to the shipment of product and/or other items sold through this website, and taxes for packaging and/or shipping, and gallon-age taxes if so applicable.
How can I check on my order status?
After your order is processed we send you an email informing you that your tracking number(s) have been placed in your account. You can view them by logging into My Account and clicking View Order. Tracking info is placed in your Shipment Information box. You can then click on it or cut and paste it into the tracking page of: